Villa Information
Villa address
Calle Via Jardin, 39/40
4 Ses Casetes
Arenal D’en Castell
Post code 07740
Google maps link
https://maps.app.goo.gl/A8KsS3rTMwGXsT3X9
VIP Property Management look after the cleaning, laundry and maintenance of the villa, please call them if you have any problems during your stay.
Paul maintenance 00 34 680 686 870
Dee housekeeping 00 34 606 679 508
Access to the villa is from 3pm on the day of arrival. Please vacate by 10am on the day of departure to allow for cleaning and maintenance to be carried out..
Taxi - Radio Cars 00 34 971 367 111
Police (Mercadal) 00 34 971 375 251
Please note that we have no allocated parking spaces, please park on the road or in the bays overlooking the beach.
Food shopping
If you want to stock up en-route the nearest supermarket to the airport is Mercadona, it offers great choice and is much better value than the smaller supermarkets in the resort, so it’s worth making a stop. Lidl and Aldi are also located on the industrial estate near the airport.
On-line food shopping
Hiper Centro, Mercadona & Sant Crispin Supermarkets now offer an online delivery service to Arenal (Arenal comes under Es Mercadal)
https://www.hipercentro.com/compra-online
https://www.sancrispin.net/es/menorca
We provide:
- 6 sun loungers
- Parasols (To avoid damage, please ensure these are put down when not in use)
- Microwave
- Toaster
- Sandwich toaster
- Cooker
- Fridge / freezer
- Smart TV
- Cot & high chair (if booked)
- Kettle
- All cooking utensils, crockery & cutlery
- Tea towels
- Bath & hand towels
- All bed linen
- Washing machine
- First aid kit
- Hairdryer
- Safe
- Iron & ironing board
- Ceiling Fans
- Alexa Smart Speaker
You need to bring:
- Personal toiletries
- Beach & pool towels
- Cot linen
- Insect repellent / plug-ins
- Plug adaptors
Cleaning
For two week holidays an interim clean & laundry change will take place towards the middle of your holiday. There is no need to wait in as the cleaners have a key but for security, please use the safe for valuables at all times. If you are staying for a shorter duration or would like additional cleaning/towels please contact Dee to discuss dates and costs.
First aid kit
This is located in the bathroom cupboard. Please let Paul or Dee know if supplies are low.
Pharmacy
There is a pharmacy located in Arenal, they are very helpful and speak good English. Located at Via de Ronda, 32, 07740 Arenal D'en Castell
Doctors
A private doctors clinic - Juaneda is located across the road. This is a private clinic and will require payment or medical insurance. www.juaneda.es/urgencias-medicas/arenal-den-castell
There are many other public clinics throughout the island where your GHIC card & passport are accepted.
www-ibsalut-es.translate.goog/es/servicio-de-salud/recursos-y-centros-sanitarios/centros-sanitarios/centros-de-salud/cs-es-banyer?_x_tr_sl=es&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=sc
Hospital
The main hospital is located in Mahon - Hospital General de Menorca Matéu Orfila
Telephone + 34 971 48 70 00
Emergency 112
Dial 112 for any type of emergency, police, fire, accident or ambulance
Keys
The villa has a key safe located on the terrace for shutters, front door and safe key. On arrival, please select the 4 digit key code (TBC) and slide the button to open. The key safe can also be used during your stay and can be useful to save taking the keys with you when you are out.
Check-in Scan app
As a European legal requirement, passport or National ID details of all adult members of your party must be submitted to the Local Authorities in your holiday destination before you travel. This process is equivalent to a hotel check-in service.
You must provide this information before you travel using the link provided. This is a secure link which will pass the information only to the Guardia Civil. This link will be emailed to prior to your arrival.
This is a separate requirement to the Advanced Passenger Passport (API) information which you will be asked to provide, as part of your flight check-in process.
TV
A Smart TV is provided for which you will need to take your Netflix login details. Please remember to logout before you leave.
WIFI
Free WIFI is provided. The password is located on the side of the bookcase.
Laundry
One set (Bath Sheet & hand towel) is provided each week per person.
Please do not use these around the pool or on the beach. We do not provide pool towels.
Spare blankets are kept in the wardrobes should you need them.
Maintenance
Please let Paul or Dee know if anything is not working properly or needs replacing. Please be assured we would prefer to know quickly & attend to it rather than let it spoil your holiday.
Pool
We provide 6 sun loungers and parasols for your personal use. (To avoid damage, please put the parasols down when not in use) For your safety non-breakable mugs, cups, plates and glasses are provided for use around the pool.
Due to Local Guidelines, Inflatables (boats, Lilo’s, whales etc) are not allowed in the pool. Flotation aids such as armbands for non-swimmers are allowed.
Rubbish
Wheelie bins are provided at the bottom of the road near the beach for general rubbish and recycling. These are emptied every night by the local council.
Security
Windows can be left tilted open. The villa will remain cooler if shutters are left closed during the daytime.
The safe is located in the master bedroom wardrobe. We cannot be held responsible for any loss of personal belongings.
Ants
Unfortunately, these are inevitable but can be controlled if all spillages are quickly wiped up. Avoid leaving food out of the fridge & empty rubbish bins regularly. Please clear up your own spills / rubbish around the pool also for this reason. Ant spray is effective and is sold in all supermarkets.
Washing machine
The washing machine is located at the rear of the property.
Air conditioning
The air conditioning unit is located in the lounge area. It is operated by a coin meter located just above the breakfast bar which takes ‘One Euro’ coins only. One Euro will provide two hours of heating or cooling.
Electricity
If the electric trips, the fuse box is located under the breakfast bar. Spanish electric supply isn’t the same as the UK. It can get overloaded and trip if you have too many appliances running at once.
Shower
The hot water is on an electric cylinder not a boiler, so the hot water is limited to the cylinder size.
We really hope you have a fantastic holiday; we are always looking at ways to improve the facilities at Ses Casetes. If you have any comments or suggestions, please do let us know.
Jenny & Ian